An In-Home Display (IHD) is a digital device that connects wirelessly to gas and electricity smart meters, providing real-time energy usage and cost information. The IHD has four tabs: “Hours”, “Days”, “Weeks”, and “Months”. It works with the SmartView in-home display, which is compatible with all smart meters we install.
To set up an IHD, simply book a free appointment and we’ll set up your smart meter. Once powered on, the display will automatically show the Home screen. You can also press t on the display to access the settings.
The IHD is connected or paired wirelessly to your smart meters via a secure Smart Meter Home Area Network (HAN). If you have a smart meter for both gas and electricity, it should be possible to unpair and pair up again just like any other IHD. The pairing instructions are buried in the forum.
You don’t need a smartphone or WiFi to use your IHD; it connects to your smart meter wirelessly through a secure protocol called Zigbee. To pair your IHD, follow the user manual by the number of buttons on the IHD and choose the option that matches your display.
Pairing your IHD locally is a ballache process, but meter fitters use the Zigbee protocol. To move your display closer to your smart meter, ideally within a few feet of the meter.
In summary, an IHD is a useful tool for monitoring your energy use and costs. It connects wirelessly to your smart meter via a secure protocol called Zigbee, and can be easily paired with other smart meter devices.
| Article | Description | Site |
|---|---|---|
| Pairing a IHD Geo smart meter display with Electricity meter? | While it’s technically possible to pair them locally, it’s such a ballache process (and not one you can do yourself), the meter fitters use the … | reddit.com |
| How does the Trio connect to the smart meter? | The In Home Display (IHD) is connected or ‘paired’ wirelessly to your Smart Meters via a secure Smart Meter Home Area Network (HAN). | schneider-electric.zendesk.com |
| Can I pair my Chameleon IHD3 to my smart meter myself? | It should be possible to get it unpaired and paired up again just like any other IHD. We’ve got the pairing instructions buried in the forum somewhere. | forum.ovoenergy.com |
📹 GEO Trio Guide – How to use your smart meter in-home display
Make the most of your Geo Trio smart meter display. Find out the basics of how to use it and help you monitor your energy better.
Does A Smart Meter Have An In-Home Display?
The In-Home Display (IHD) connects wirelessly to your smart gas and electricity meters, providing near-real-time information about your energy consumption and associated costs in pounds and pence. This digital device features a touch screen and various energy-saving tools, making it user-friendly. It is particularly valuable for households with smart meters, as it allows users to monitor energy use at a glance, which can aid in saving money on energy bills.
For those on prepayment settings, the IHD displays current balances and offers access to emergency credit, and some models allow users to add credit directly to the smart meter. Smart meters represent the next generation of energy monitoring, and the IHD plays a crucial role in maximizing their benefits.
The SmartView IHD, for instance, additionally employs a simple traffic light system to indicate how much energy you are using in real time. While your IHD is separate from the smart meter, it is integral to understanding and managing your energy use efficiently. If you do not currently have an IHD, you may be able to obtain one for free, provided that your smart meter is network connected. Overall, the IHD is a helpful resource for reducing energy wastage and improving energy efficiency in the home.
Why Is My Smart Meter Display Not Connecting?
To ensure functionality, your In-Home Display (IHD) must be within 10 meters of your electricity meter and away from other Wi-Fi devices that could hinder the signal. Plug your smart meter display into a power source near the meter and wait for one hour for data to refresh. If data isn’t received, your IHD may be having connectivity issues. Begin troubleshooting by power cycling your device, inspecting for physical damage, and confirming proper electrical connections.
If your smart meter display is blank, check its power supply and reconnect as needed. Should you see a "waiting for current data" message, it typically indicates a link problem between your IHD and smart meter. Try relocating your IHD closer to the meter to improve connection. If the issue persists, contact your energy provider for further investigation, as they are required to assist customers experiencing smart meter problems.
Common queries, such as connectivity issues or receiving estimated bills instead of accurate readings, can also be resolved. To troubleshoot lost data, ensure that the IHD is positioned correctly and not receiving estimated bills—indicating a smart meter issue rather than a display malfunction. If all else fails, resetting the IHD by unplugging it and holding the power switch may solve the problem.
Additionally, firmware issues could contribute to connectivity difficulties, and a reboot may alleviate this. Always ensure your power cable is securely connected and your power supply is active to avoid interruptions. Regular signals should be verified using the Quick Access menu for optimal performance.
How Do I Get My Smart Meter To Connect?
If your GEO In-Home Display (IHD) has lost connection to your SMETS1 smart meter, follow these troubleshooting steps: first, unplug your monitor and move it closer to your electricity meter. After that, plug your smart energy monitor back in and wait seven days, as most monitors restart automatically during this period. If the problem persists after a week, contact your energy provider.
The IHD provides electricity and gas consumption data across four timeframes: hours, days, weeks, and months, navigable via left and right arrow keys. Commonly asked questions include billing timelines with smart meters, connection duration after installation or switching providers, and how to take manual readings. Smart meters communicate securely with energy providers and the IHD, eliminating monthly manual meter readings.
For persistent connection issues, engage with your energy provider, who is obligated to keep smart meters operational. Your IHD, powered by batteries or plugged in, connects to smart meters through a Home Area Network (HAN) without needing Wi-Fi. If you have both gas and electricity smart meters, one IHD will suffice.
Common problems with smart meters are often straightforward to identify and resolve. If your IHD has not established a connection within 24 hours, turn it off temporarily. To reconfigure settings, access the smart meter display by pressing OK, scrolling to 'Settings' and adjusting as needed. Upon installation, connections may take up to 14 days. For gas meters, use button A to activate and check the status. Follow the installation guide for expectations and IHD operation confidently.
Can I Get A Meter Reading From My In-House Display?
To identify the model of your In-Home Display (IHD), check the label on the back of the device. Access the menu by pressing the MENU button, which consists of six rectangles, then select 'Meter Info' to view your gas and electricity meter readings. For smart meters configured for prepayment, the IHD will display your current balance and emergency credit options; refer to the user guide for details. Some IHD models allow users to add credit to their smart meters, and digital user guides can be found with our assistance.
Be aware that transferring meter readings and tariff information to the IHD may take up to 24 hours, so patience is recommended. The Trio IHD can show current readings for gas and electric meters, useful for reporting energy usage. If the IHD is malfunctioning, you can still check readings, usage, or prepayment balance through your online account or app, or by contacting your supplier. The IHD displays real-time energy costs, while the smart meter shows cumulative usage, receiving data every six seconds.
It's a portable device that enables easy access to energy consumption information. The SmartView IHD features a traffic light system to indicate energy usage levels. For those with prepayment smart meters, the IHD will show the current balance at the top of the screen and may also display the last five top-ups. If you encounter issues, consider checking signal strength and consult the user guide for troubleshooting tips on meter readings or resetting your device.
How Does A Smart Meter Connect To The Display?
You don't need a smartphone, laptop, or internet connection to use your smart meter, as it connects via the WAN (wide area network) and the IHD (in-home display) through the HAN (home area network). The portable IHD can be used anywhere in your home. The communication hub within the smart meter securely shares your energy information with OVO and the IHD. The IHD displays electricity and gas consumption over various time periods—hours, days, weeks, and months—using a straightforward tab system navigated with arrow keys.
It's essential to power the IHD using either a plug or batteries, and it connects effortlessly to your smart meters without needing WiFi. If you have both gas and electricity smart meters, a single IHD will connect to both.
Pairing your smart meter with the IHD is simple, involving just a few steps to enable monitoring of your energy usage. The smart meter uses a secure Zigbee protocol to communicate with the IHD via the Smart Meter Home Area Network (HAN). The IHD is user-friendly, featuring touch buttons for navigating settings and options. It also includes an internal battery for portability, allowing you to check your energy usage throughout your home.
The IHD shows your energy consumption in real-time, helping you understand usage and costs. Overall, the system is designed to be convenient and informative, enabling effective energy management without requiring additional technology like a smartphone or WiFi.
How Do I Resync My Smart Meter?
To reconnect your In-Home Display (IHD) and smart meter, begin by pressing the on/off switch and unplugging the charger. Hold down the on/off switch for a few seconds while reconnecting the charger, which should allow the IHD to reconnect to both meters after a few minutes. If this method doesn’t succeed, contacting your energy supplier is advisable. You can also reconnect via the IHD or directly on the meter.
If your meter continues to malfunction despite following given instructions or requires reconnection to your equiwatt account, you can do so through the app’s 'Manage' tab under 'Smart Meter'. For SMA Energy meters, use the reset button to reboot as outlined in the manual. In cases where your smart meter isn't functioning, you may need to send in regular meter readings manually.
Should you experience connection issues with your IHD, refer to the user guide for reset instructions. Ensure you're using a suitable power socket and allow time for it to restart. Smart meter issues can often be easily diagnosed and resolved. To troubleshoot, consider moving your monitor closer to the electricity meter for better connectivity or unplugging it briefly. Topping up or activating the emergency credit function is essential to ensure the meter can be reconnected. Always check for the signal strength displayed on your smart monitor to ensure proper function. If problems persist, gathering assistance from your energy supplier is recommended.
What Is An In-Home Display (IHD) On A Smart Meter?
Your smart meter comes with a useful digital device known as an In-Home Display (IHD). This guide covers the features, functionality, and advantages of the IHD. An IHD is a portable, touch-screen monitor that connects to your smart meter, but instead of being stationary, it can be easily accessed anywhere in your home. It offers a quick overview of your energy usage and is not the smart meter itself.
The IHD automatically transmits meter readings to your energy supplier, displaying information such as your current balance if you're on a prepayment plan, and providing access to emergency credit, which can be found in the user guide.
The IHD provides real-time insights into your energy consumption, helping to identify areas where energy use can be optimized and wastage minimized. It complements your smart meter by offering immediate feedback on energy usage by various appliances, serving as a window into your overall energy costs.
An IHD is small and portable, meaning you can relocate it within your home as needed. It serves to track energy usage, costs, and trends, helping you manage your energy consumption more effectively. However, it should not be seen as a replacement for the more accurate readings from your smart meter, which is typically fixed and located inside or outside your home. Instead, the IHD enhances the understanding of your energy usage patterns.
The IHD effectively communicates with both gas and electricity smart meters, allowing you to monitor how much energy you’re consuming in terms of cost and usage. By being easily accessible, the IHD plays a critical role in enabling households to maximize the benefits of smart meters, making energy management simpler and more efficient. Overall, the In-Home Display is a key tool for anyone looking to save money on energy bills while staying informed about their energy consumption.
Where Should I Leave The Smart Meter In-Home Display?
If you are relocating, it is essential to leave your smart meter in-home display (IHD) behind. Please ensure that it is switched off and placed in a visible location, such as on the kitchen worktop. The display is connected to the smart meter of your current property and will not function in your new residence. The IHD provides information about electricity and gas consumption over various time periods (hours, days, weeks, and months), accessible through different tabs that you can navigate using the arrow keys.
Your IHD is primarily meant for displaying data from the smart meter. It is not necessary for the smart meter to operate correctly or send data to your energy company; therefore, if the IHD is not present, the meter will continue to function normally. When moving, it is advisable to keep your IHD plugged into a power source rather than relying on its rechargeable battery, which lasts only up to four hours.
The IHD must be left at your old address for the new occupants, as it is specifically paired with the existing smart meter. If you'll be installing a new smart meter at your new home, a different IHD will be provided for that connection. When deciding where to place your IHD in your new home, aim to keep it within approximately 10–15 meters of the smart meter for optimal signal strength, avoiding thick walls that may interfere with connectivity.
If you have further questions on using or resetting your smart meter or IHD, resources are available to guide you through the process for efficient energy monitoring.
📹 Trio Touchbutton – Setting up the WiFi
Geo WiFi Module with geo Home app for the Trio Touchbutton in-Home display …
Had mine fitted this afternoon, just for electricity. It worked OK for about half an hour, and has been saying “connecting to meter” for the past few hours. Status says 22-2. The guy on EDF live chat said it needs to update and will be working within 30 days, even though it can’t connect to the network!!
I had mine installed in December, kept dropping out. Read instructions to reset so stand by outdoor meter works great but as soon as I go into my property signal drops out, told there was a firmware update and to wait until February before I could report faulty, raised a complaint and was told ( I must admit a very helpful person) in responding that the range for it to work is 15 feet. I have no access points in the property where I can put the IHD, so now box up and put in a cupboard. Wish I never had the meters changed.
Had mine installed a couple of weeks ago and since both my meters are on the outside wall with a garage in between there doesn’t appear to be hardly any signal (1 bar typically) which means my smart meter display unit just seems to be constantly ‘waiting for data’ which isn’t great and on contacting EDF have been told to wait another 2 weeks for this to be resolved but not holding my breath, anyone got any tips how best to resolve this or not as the case maybe as now feel out of control with respect to energy bills?
I am with Utilita and for the past few months had constant signal problems, the engineer came out and said that gas meter not communicating with electric so got no display from my gas and now waiting again to see if they can fix it their end. Got told that if you use a Wi-Fi connection you risk hackers and people switching on your power etc not sure if that’s the case but if you dont have a firewall setup that could happen in theory.
Smart meter was fitted yesterday, the monitor worked when the installer turned it on but this morning it’s saying “waiting for data”. The booklet says to turn it off and on again, but there isn’t an off button! I’ve taken the batteries out and unplugged it in an attempt to restart it, but now says “connecting to meter” – been saying that for four hours!
Why does it not have rechargeable battery and whys it not connecting looks dam right fishy to me eg like I don’t see how I can use 5 times more gas that electric even tho boiler running on temperature mode where’s the WiFi module And why does it output 2.6v while plugged in with USB cable should be 0v if it doesn’t recharge the batteries looks like it wants lithium my multimeter shows 3.7v for a second so fishy
Just had this installed today. I have an external meters. Gas shows nothing at all. Electricity seems sporadic and I only get one bar signal in the house. I need to stand within 6’ of the meter outside to get a full signal and it’s gone by the time I’m 10’ away and around one corner of the garage. So much for saving energy by monitoring your usage. It bloody impossible to do this. Absolute crap system. And no, you don’t get told that. My advice, avoid this rubbish system. It is not an upgrade.